Questions, answered plainly

You do not pay anything on this website. After you send a booking request, we text you to confirm the time and send a secure link for a $35 deposit. The deposit comes straight off the price of your session — it is not an extra charge.

A no-show costs a therapist an hour of their day and takes the slot from someone who wanted it. The deposit keeps the calendar honest. Show up, and it simply becomes part of what you already owed.

Cancel or reschedule at least 24 hours ahead and your deposit moves with you to the new time, or is refunded in full. Inside 24 hours, or for a no-show, the deposit is kept.

Ten minutes before your first appointment so we can go through a short health intake. Five minutes after that. Arriving late shortens your session rather than ours.

Come in whatever is comfortable. For table massage you undress to your own comfort level and are draped at all times — only the area being worked on is uncovered. Assisted stretch and Thai Yoga are done fully clothed, so bring soft, loose clothing.

Your hair is washed, treated and blow-dried before you leave. Most guests go straight back to work. Tell us if you have colour-treated, curly or chemically straightened hair and we will adjust the products.

Yes, we accept HSA and FSA cards for therapeutic massage. Check with your plan administrator first — some require a note from your doctor, which we are happy to work with.

When we have a gap, yes. But weekends and evenings fill days ahead, so booking is always the safer bet. Call us and we will tell you honestly what is open today.

Couples share our double suite — book a Couples Massage or Couples Head Spa directly. For three to five people, send a request or call us and we will build the schedule around your group.

Tipping is entirely up to you and never expected. If you would like to, 15–20% is customary, in cash or on the card at checkout, and it goes to your therapist.