Policies
The fine print, in plain words
Last updated August 2026.
Booking & deposit policy
The $35 deposit
We ask every guest who books online for a $35 deposit. Nothing is charged on this website at the time of booking. Once your request comes through, we send a text message from (602) 000-0000 confirming your appointment time and containing a secure link to pay the deposit.
The deposit is credited against the price of your treatment. It is not an extra charge and it is not a booking fee — if your session costs $135, you pay $35 up front and $100 at the spa.
Why we ask for it
A missed appointment costs a therapist an hour of their working day and takes a slot from someone who wanted it. Since we started asking for a deposit, our no-show rate dropped to almost nothing and our weekend availability improved for everyone. That is the whole reason.
Cancelling and rescheduling
- 24 hours or more before your appointment: cancel or reschedule freely. Your deposit moves to the new time, or is refunded in full to the original payment method within 5–10 business days.
- Less than 24 hours before: the deposit is retained. You may reschedule once and we will apply it to the new booking at our discretion — just call and talk to us.
- No-show: the deposit is retained in full.
- Genuine emergencies: illness, accidents, family emergencies. Call us. We are people, not a machine, and we will sort it out.
Late arrivals
Your session ends at its scheduled time so the guest after you is not kept waiting. If you arrive fifteen minutes into a sixty-minute booking, you receive a forty-five minute treatment at the full price. Arriving more than twenty minutes late is treated as a no-show.
Groups and couples
Couples bookings carry a $70 deposit (one per guest). Groups of three to five are arranged by phone and require the full deposit for every guest, with 48 hours’ notice to cancel.
Gift cards and memberships
Gift cards do not expire and are not redeemable for cash. Memberships are billed monthly, can be cancelled with 30 days’ written notice, and unused monthly sessions remain on your account for 12 months from the date they were earned. Membership sessions are not transferable except through the guest passes included in Gold and Platinum plans.
Spa etiquette & conduct
Arrive ten minutes early for your first visit, five minutes for the ones after. Phones on silent in the treatment area. Children under 16 need a parent or guardian present and cannot be left in the lounge.
You are draped at all times during massage; only the area being worked on is uncovered. You may stop a session at any point, for any reason, and you will only be charged for the time already used.
This is a professional therapeutic establishment. Any request for services of a sexual nature, or any inappropriate conduct toward a therapist, ends the session immediately, is charged in full, and results in a permanent refusal of service. Our therapists have the absolute right to end any session they are uncomfortable with, and they have our full backing when they do.
We reserve the right to refuse service to anyone under the influence of alcohol or drugs, or presenting with a contagious condition.
SMS terms
By ticking the consent box when you book or send us a message, you accept these Terms of Service, acknowledge that you have read and understood our Privacy Policy, and consent to receive SMS communications about your appointments and/or waitlist availability from Flora Spas. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out.
- What we send. Booking confirmations, the deposit payment link, appointment reminders, changes to your appointment, and waitlist openings. Nothing else unless you separately opt in to promotions.
- Opting out. Reply STOP to any message and we stop immediately. You will receive one final message confirming it. You can still book by phone or in person.
- Help. Reply HELP, or call us at (602) 000-0000.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
- Cost. We do not charge for text messages. Your own carrier’s message and data rates apply.
Privacy policy
What we collect
Your name, phone number, email address, and the health-intake information you give us before treatment. If you pay a deposit or a bill, the payment itself is handled by our payment processor — we never see or store your full card number.
What we do with it
Book and confirm your appointments, send the deposit link and reminders, keep treatment notes so your next therapist knows what worked, manage memberships and gift cards, and reply when you contact us. That is all.
What we never do
We do not sell your data. We do not rent it, trade it, or hand it to advertisers. We share it only with the service providers we need to run the business — our scheduling platform, our payment processor, our email provider — and only what they need to do their part.
Health information
Intake forms and treatment notes are kept confidential and accessible only to the therapists treating you and the staff who schedule you. We will not discuss your treatment with anyone else, including a spouse or the person who bought your gift card, without your permission.
This website
The site itself sets no advertising or tracking cookies. Our booking calendar is hosted by Squarespace Scheduling and is subject to their privacy policy; embedded maps are served by Google. Our host keeps standard server access logs.
Your rights
Email info@floraspas.com and we will tell you what we hold about you, correct it, or delete it. We will act within 30 days. Some booking and payment records must be kept for tax and insurance purposes.
Terms of service
Who we are
Flora Spas LLC, trading as Flora Spas, at 0000 W Example Rd, Ste 100, Phoenix, AZ 85000. Using this website or booking a treatment means you accept these terms.
Our services are not medical care
Massage therapy and head spa treatments are complementary wellness services. They are not a diagnosis, not a prescription, and not a substitute for medical care. Nothing our therapists say is medical advice. If you have a health condition, are pregnant, or are recovering from surgery or injury, consult your physician before booking.
You are responsible for what you tell us
Treatment is based on the intake information you provide. Withholding a relevant condition, medication or injury puts you at risk and releases us from liability for any consequence of that omission. Tell your therapist immediately if anything is uncomfortable during a session.
Prices
Prices shown on this website are current at the time of publication and may change. The price confirmed when you book is the price you pay for that appointment. Gratuities are entirely optional and never expected.
Liability
To the fullest extent permitted by AZ law, our liability arising from any treatment is limited to the amount you paid for that treatment. We are not liable for indirect or consequential loss. Nothing in these terms limits liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be excluded.
Personal property
Please leave valuables at home. We provide secure space in the treatment room but cannot accept responsibility for items lost or damaged on the premises.
This website
All text, photographs and design on floraspas.com belong to Flora Spas LLC and may not be reproduced without permission. We do our best to keep the site accurate but do not warrant that it is error-free or continuously available.
Governing law
These terms are governed by the laws of the State of AZ, and any dispute falls to the courts of that state.
Changes
We may update these policies. The version on this page at the time of your booking is the one that applies. Material changes will be noted by the “last updated” date at the top.