Policies
The fine print, in plain words
Last updated August 2026.
Booking & deposits
A $35 deposit per guest is collected online when you book. It reserves your appointment and is applied toward your treatment total.
Cancellations & rescheduling
Cancel or reschedule at least 24 hours in advance for a full deposit refund or transfer. Refunds typically arrive within 5–10 business days, depending on your bank.
With less than 24 hours’ notice, deposits are generally non-refundable. A one-time transfer may be offered in exceptional circumstances. No-shows forfeit their deposit.
Arrival & late arrivals
Please arrive 10 minutes early for your first visit and 5 minutes early for returning visits.
Late arrivals may receive a shorter treatment at the full service price. Arrivals more than 20 minutes late are treated as no-shows.
Couples & groups
Couples appointments require a $70 deposit. Groups of three to five must book by phone, with a $35 deposit per guest and 48 hours’ notice required for cancellation or rescheduling without forfeiting deposits.
Memberships
Membership fees are charged monthly to the card on file and renew automatically each month from the date you join; each payment includes one session under your plan. A one-month security deposit is collected on enrollment. Membership is non-transferable, and dues are non-refundable once charged. Unused sessions roll over without expiration; they are non-refundable and cannot be exchanged for cash.
Membership may be cancelled after 6 months, with written notice at least 30 days before the next scheduled payment — after the notice is given your deposit is applied to your final month. If you cancel within the first 6 months, the deposit is non-refundable. Packages are for non-members, never expire and can be shared. Please review our full Membership Terms & Conditions before enrolling.
Gift cards
Gift cards do not expire and cannot be redeemed for cash, except as required by law.
Your comfort & health
Tell your therapist about relevant health conditions, allergies, injuries, or pregnancy before treatment. Our services support relaxation and well-being and do not replace medical care.
Appropriate draping is maintained during massage. You may request adjustments or stop treatment at any time. Voluntarily shortened sessions are charged for time used, except where late-arrival or conduct policies apply.
Spa etiquette
Please silence your phone. Children under 16 must have a parent or guardian present and cannot be left unattended.
We may decline or postpone treatment if a guest appears impaired or has a potentially contagious condition that makes treatment unsuitable.
Professional conduct
Sexual requests, harassment, or inappropriate behavior result in immediate termination of treatment, the full service charge, and refusal of future service. Our therapists may end any session if they feel unsafe.
Contact
For cancellations, membership requests, or questions:
(602) 556-0086
info@floraspas.com
SMS terms
By ticking the consent box when you book or send us a message, you accept these Terms of Service, acknowledge that you have read and understood our Privacy Policy, and consent to receive SMS communications about your appointments and/or waitlist availability from Flora Spa. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out.
- What we send. Booking confirmations, appointment reminders, changes to your appointment, and waitlist openings. Nothing else unless you separately opt in to promotions.
- Opting out. Reply STOP to any message and we stop immediately. You will receive one final message confirming it. You can still book by phone or in person.
- Help. Reply HELP, or call us at (602) 556-0086.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
- Cost. We do not charge for text messages. Your own carrier’s message and data rates apply.
Privacy policy
What we collect
Your name, phone number, email address, and the health-intake information you give us before treatment. If you pay a deposit or a bill, the payment itself is handled by our payment processor — we never see or store your full card number.
What we do with it
Book and confirm your appointments, send reminders, keep treatment notes so your next therapist knows what worked, manage memberships and gift cards, and reply when you contact us. That is all.
What we never do
We do not sell your data. We do not rent it, trade it, or hand it to advertisers. We share it only with the service providers we need to run the business — our scheduling platform, our payment processor, our email provider — and only what they need to do their part.
Health information
Intake forms and treatment notes are kept confidential and accessible only to the therapists treating you and the staff who schedule you. We will not discuss your treatment with anyone else, including a spouse or the person who bought your gift card, without your permission.
This website
The site itself sets no advertising or tracking cookies. Our booking calendar is hosted by Squarespace Scheduling and is subject to their privacy policy; embedded maps are served by Google. Our host keeps standard server access logs.
Your rights
Email info@floraspas.com and we will tell you what we hold about you, correct it, or delete it. We will act within 30 days. Some booking and payment records must be kept for tax and insurance purposes.
Terms of service
Who we are
Flora Spa LLC, trading as Flora Spa, at 10105 E Vía Linda, Ste C114, Scottsdale, AZ 85258. Using this website or booking a treatment means you accept these terms.
Our services are not medical care
Massage therapy and head spa treatments are complementary wellness services. They are not a diagnosis, not a prescription, and not a substitute for medical care. Nothing our therapists say is medical advice. If you have a health condition, are pregnant, or are recovering from surgery or injury, consult your physician before booking.
You are responsible for what you tell us
Treatment is based on the intake information you provide. Withholding a relevant condition, medication or injury puts you at risk and releases us from liability for any consequence of that omission. Tell your therapist immediately if anything is uncomfortable during a session.
Prices
Prices shown on this website are current at the time of publication and may change. The price confirmed when you book is the price you pay for that appointment. Gratuities are entirely optional and never expected.
Liability
To the fullest extent permitted by AZ law, our liability arising from any treatment is limited to the amount you paid for that treatment. We are not liable for indirect or consequential loss. Nothing in these terms limits liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be excluded.
Personal property
Please leave valuables at home. We provide secure space in the treatment room but cannot accept responsibility for items lost or damaged on the premises.
This website
All text, photographs and design on floraspas.com belong to Flora Spa LLC and may not be reproduced without permission. We do our best to keep the site accurate but do not warrant that it is error-free or continuously available.
Governing law
These terms are governed by the laws of the State of AZ, and any dispute falls to the courts of that state.
Changes
We may update these policies. The version on this page at the time of your booking is the one that applies. Material changes will be noted by the “last updated” date at the top.